How to Check DU Balance For Prepaid & Postpaid Users

Keeping track of your mobile credit and data is essential to avoid unexpected charges or service interruptions. If you’re a du (Emirates Integrated Telecommunications Company) customer in the UAE, you might often wonder: “How to check DU balance quickly and easily?”

The good news is that du offers multiple balance check methods for both prepaid and postpaid users — from simple USSD codes to the mobile app and online portal. This guide will walk you through all the reliable ways to check your DU balance step by step.

Methods to Check DU Balance

Below are the official and most convenient methods to check your DU balance:

1-Check DU Balance via USSD Code

The quickest and most popular way is through USSD.

DU Balance Check via USSD Code Steps:

1. Open your phone’s dialer.
2. Dial *135# and press call.
3. Wait for a few seconds.
4. Your remaining credit or data balance will appear on the screen.

Note: Its works for both prepaid and postpaid users.

2. Check DU Balance via SMS

Another simple method is by sending an SMS.

• Type “balance” and send it to 1335.
  • You will instantly receive an SMS with your current balance details.

• For data balance on prepaid plans:
  • Send “rewards” to 1233.

3. Check DU Balance Using DU App

The DU mobile app is a feature-rich option that not only shows your balance but also allows you to manage your plan.

Steps:

1. Download and install the DU app from Google Play or App Store.
2. Log in with your DU account or mobile number.
3. On the home screen, your main balance, data usage, and available minutes will be displayed.

Pro Tip: The DU app also lets you recharge, activate offers, and monitor roaming data usage in real-time.

4. Check Balance on the DU Web Portal

If you prefer using a desktop or browser:

1. Visit du.ae/myaccount.
2. Log in with your credentials.
3. Navigate to “My Account” to see your balance, active bundles, and usage history.

5. Check DU Balance on Data Cards

If you use a DU data card, there are two methods:

• Via DU app:

Open app → Select “My Data Card” → Enter card number & PIN → View balance.

• Via customer service:

         Call DU customer service, provide your data card number & PIN to receive balance info.

6. Check Roaming Balance

When traveling in the GCC region, you can monitor roaming data easily:

• Via DU app → Go to “Data Roaming.”
• Via browser → Visit mydata.du.ae → Log in → Navigate to Data Portal.

Bonus: How to Transfer DU Balance

If you want to share balance with friends or family:

1. Dial *121*055XXXXXXX*amount#(replace 055XXXXXXX with the recipient’s number).
2. Press call.
3. Balance will be transferred instantly without fees.

Pro Tip for DU Users: Always keep at least AED 5–10 balance on your prepaid line. This ensures uninterrupted calls, data, and emergency services even if you forget to recharge.

Final Thoughts

Now you know all the ways to check your DU balance — USSD codes, SMS, app, web portal, and more. Regularly checking your balance helps you avoid service disruption, manage expenses, and stay connected without surprises.

Whether you’re on prepaid or postpaid, du makes it simple to stay in control of your usage.

Frequently Asked Questions (FAQ)

1. How do I check DU prepaid balance?
   • Use USSD *135# or send SMS “balance” to 1335.
2. Can I check DU balance without internet?
   • Yes, use the USSD code or SMS method.
3. How do I check DU postpaid balance?
   • Use DU app or log in at du.ae/myaccount.
4. How can I check my DU roaming data usage?
   • Through the DU app under “Data Roaming” or via mydata.du.ae.
5. Does DU charge for balance inquiry?
   • No, checking balance through USSD, SMS, or app is free.