RTA Customer Happiness Centers across Dubai are reachable at 800 9090 (toll-free, 24/7), with six main physical locations including Al Barsha, Al Manara, Deira, Al Kifaf, Al Twar, and Umm Ramool. Most centers operate Sunday to Thursday, 8:00 AM to 7:30 PM, though Umm Ramool is confirmed open 24 hours a day, including weekends and public holidays — the only center currently operating round the clock.
All Six RTA Happiness Center Locations
Each center handles the same core services, but hours vary meaningfully between them.
| Center | Address | Hours |
|---|---|---|
| Al Manara | Al Manara Center, Sheikh Zayed Road, near Noor Bank Metro | Mon–Thu 8 AM–7:30 PM, Fri 8 AM–12 PM, Sat–Sun closed |
| Umm Ramool | Marrakech Street, opposite Emirates Metro Station | Open 24 hours, every day |
| Al Barsha | Sheikh Zayed Road, Al Quoz Industrial Area 3 | Sun–Thu 8 AM–7:30 PM |
| Deira | Al Quds Street, behind Dubai Police HQ | Mon–Thu 8 AM–7:30 PM |
| Al Kifaf | Sheikh Khalifa Bin Zayed Street, near Grand Hyatt | Mon–Thu 8 AM–7:30 PM |
| Al Twar | 1st Floor, Al Twar Centre, Al Nahda Street | Mon–Thu 8 AM–7:30 PM |
Only Umm Ramool’s 24/7 status is independently confirmed across multiple sources — a claim that Al Kifaf also runs 24/7 appears in just one source and isn’t corroborated elsewhere. If you’re relying on after-hours access anywhere other than Umm Ramool, call 800 9090 first to confirm before making the trip.
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RTA Happiness Center Al Manara — Specifically
Al Manara is one of the most frequently searched individual centers, located directly on Sheikh Zayed Road near Noor Bank Metro Station.
Al Manara closes earlier on Fridays than most centers — 12 PM instead of a full working day — and is closed entirely on Saturdays and Sundays. Parking is limited, so arriving early in the day is genuinely worth it here specifically, more than at centers with larger dedicated parking areas.
Contact Channels Beyond Visiting in Person
Not every RTA service requires a physical visit — several channels handle common requests remotely.
| Channel | Details |
|---|---|
| Toll-free (UAE) | 800 9090, 24/7 |
| International | +971 4 605 1414 |
| Business hours line | +971 4 284 4444, Mon–Thu 7:30 AM–3:30 PM |
| ask@rta.ae | |
| Chatbot | Mahboub, via the RTA Dubai App |
| Reporting apps | Al Harees (violations), Madinati (road issues) — both inside the RTA Dubai App |
For anything specific to a department — parking, rail, licensing, business services — call 800 9090 rather than seeking a direct staff line. The general hotline routes to the correct department internally, and it’s both the officially intended channel and the one that stays current if staff assignments change.
Pro tip: The RTA Dubai App itself handles driving licence renewal, vehicle test appointment booking, and Salik recharge without needing a center visit at all — check whether your specific need is covered there before planning a trip to any physical location.
Frequently Asked Questions
What is the RTA customer service number in Dubai?
Call 800 9090 for 24/7 toll-free support within the UAE. International callers should use +971 4 605 1414, and for general business-hours inquiries, +971 4 284 4444 (Monday to Thursday, 7:30 AM to 3:30 PM).
Is any RTA Happiness Center open 24 hours?
Yes, Umm Ramool operates 24 hours a day, every day including public holidays — confirmed independently across multiple sources. This makes it the only round-the-clock physical center currently in Dubai.
Where is the RTA Happiness Center near Al Manara?
The Al Manara center itself is located in Al Manara Center on Sheikh Zayed Road, near Noor Bank Metro Station. It operates Monday to Thursday 8 AM–7:30 PM, Friday 8 AM–12 PM only, and is closed Saturday and Sunday.
Do I need an appointment to visit an RTA Happiness Center?
Most walk-in services don’t require a prior appointment, though calling 800 9090 first to confirm your specific service is available at your chosen center avoids a wasted trip, particularly for less common transactions.
Last verified: September 2026 Reviewed by: UAE Content Team Source: Roads and Transport Authority (RTA), Dubai
