If you are moving out and want your DEWA deposit refund, you must first complete the move-out process, settle your final bill, and select a refund method. Once cleared, DEWA security deposit amounts are automatically processed through IBAN transfer, cheque, or transfer to another DEWA account.
Do this next:
- Log in to your DEWA account or Dubai Now app.
- Submit your move-out request and settle all outstanding dues.
- Choose your preferred refund method (IBAN, cheque, or account transfer).
Table of Contents
What Is a DEWA Security Deposit?
When opening a new electricity and water account with Dubai Electricity and Water Authority, customers pay a security deposit. This amount acts as a guarantee against unpaid bills.
It is refundable when you close your account, provided all dues are cleared.
For example:
- A tenant moving apartments can claim the deposit after final settlement.
- A business closing an office can request a refund after clearance.
- An expat leaving the country can receive the amount via bank transfer.
When Can You Get a DEWA Deposit Refund?
You can receive your refund after:
- Submitting a Move Out and Clearance Certificate request
- Paying the final bill
- Settling any outstanding balance
DEWA bundles the refund with the clearance process, which means you usually do not need to apply separately.
This is especially helpful for families relocating during lease renewals or expatriates preparing to exit the country.
How to Cancel DEWA and Get Deposit Back
The process is digital and available 24/7.
Option 1: Through DEWA Website or DEWA Smart App
- Log in using UAE Pass or your DEWA ID.
- Select “Move Out” or “Request for Refund.”
- Settle any remaining amount.
- Choose your preferred refund method.
- Verify your contact details and submit.
You will receive a confirmation and reference number by email or SMS.
Option 2: Through Dubai Now App (Individuals)
- Log in using UAE Pass.
- Go to Housing → Request for Refund.
- Select the related account.
- Choose the refund method and verify the details.
When to use this:
If you already use Dubai Now for other government services, this option keeps everything in one place.
Refund Methods Explained
After account closure, you must choose how you want to receive your refund.
| Refund Method | Processing Time | Limit | Fee |
|---|---|---|---|
| IBAN Bank Transfer | 3 working days | Up to AED 200,000 | No fee |
| Cheque Delivery | 6 working days | Above AED 200,000 | AED 20 + VAT |
| Transfer to Another DEWA Account | 3 working days | No limit | No fee |
When to choose each option:
- IBAN transfer: Best for tenants and expats who want quick direct payment.
- Cheque: Required only for large refund amounts above AED 200,000.
- Account transfer: Useful if moving to another property under the same name.
Requirements Before Applying
To avoid delays, ensure:
- All outstanding dues are cleared
- A valid IBAN number (same account holder) is available
- Your Emirates ID or passport is valid
- Email and mobile number are updated
If your refund relates to an excess payment made by credit card under another name, you may need:
- Bank statement
- No-Objection Certificate (NOC)
- Copy of the Emirates ID of the card owner
For companies, a signed letter on company letterhead may be required.
What Happens After You Apply?
After submission:
- You receive acknowledgment with a tracking reference
- A verification code may be sent to your registered mobile or email
- Refund is processed within the stated timeframe
If you selected IBAN, the amount will appear in your bank account directly.
If a cheque, a courier will contact you for delivery scheduling.
Pro Tip: Before submitting your move-out request, double-check that your contact details are correct. Many refund delays happen due to outdated mobile numbers or email addresses.
Accessibility and Support
Dubai Electricity and Water Authority provides universal accessibility tools across its digital channels, including support for People of Determination.
If you face issues during the application process, you can contact DEWA Customer Care Centre at 04-6019999 or use their online support page.
Read more: DEWA bill payment guide | Etihad bill payment | Utilities and Bills
FAQs
How long does DEWA security deposit refund take?
Refund via IBAN typically takes about three working days after clearance. Cheque refunds may take up to six working days. Processing begins once the final bill is settled and the move-out request is completed.
Do I need to apply separately for DEWA refund?
In most cases, no. When you complete the Move Out and Clearance Certificate process, DEWA automatically processes the refund based on your selected method.
Can expats receive DEWA refund after leaving the UAE?
Yes. As long as you provide a valid IBAN and complete the account closure properly, the refund can be transferred to your bank account even if you are relocating.
Is there any fee for the DEWA deposit refund?
Refund through IBAN is free. Cheque refunds carry a small administrative fee plus VAT and are typically used for higher refund amounts.
Last updated: 3 March 2026
Reviewed by: UAEwow Editorial Team
